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Deliver-Ease & Warranty: Your FAQs Unwrapped

Are your products covered by a warranty?

Yes! Our light fixtures and transformers are covered by a 5- year limitted warranty.

Read the full details of our warranty terms.

Do you offer in-store pickup?

In-Store Pickup

In-store and curbside pickup is available for all on-line purchases. Pickups are available Monday to Friday 8am to 3:30pm PST.

Our store is located at:

45910 Rowat Ave.

Unit 102

Chilliwack, British Columbia

Canada

Google Map Link

What are my shipping options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

Canada Standard Delivery 2 to 3 business days $25.00 (CAD)

USA Standard Delivery 4 to 8 business days $40.00 (CAD)

Do you deliver internationally?

We offer worldwide shipping. Free shipping is not valid on international orders. For information about customs process:

Email:

support@silhouettelights.com

Call:

+1 (604) 574-0141

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such
additional costs or taxes.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Questions about returns?

If you have questions about returns, please review our Return Policy:
https://silhouettelights.com/policies/refund-policy.

How can you contact us about our shipping policies?

If you have any further questions or comments, you may contact us by:


Phone:
+1 (604) 574-0141


Email:
support@silhouettelights.com

Do your shipping terms apply to my order?

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms:

https://silhouettelights.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.